Below is a brief description of this vacancy

This page outlines the vacancy and the key skills and responsibilities for the role.

Coordinator - CDS Rostering (NSW/ACT)


Reference: 4816916

  • Full Time ongoing opportunity based in Pymble, NSW
  • Fast paced role working with a range of clients
  • Growing company in a high demand industry

About this opportunity

Consumer Directed Services (CDS) refers to services which are led and funded by individual consumers. This includes supports such as the National Disability Insurance Scheme (NDIS), icare and other programs. These services provide a wide variety of care and support services to Australians with disability as well as their families and carers.

The role of the Coordinator, CDS Rostering NSW/ACT is to lead and manage our team of high performing CDS Rosterers who continuously roster our CDS services 6.00am to 10.30pm, 7 days a week, 365 days a year.

A key element of the efficient and effective delivery of Consumer Directed Services is the timely and appropriate rostering of Wellways staff to meet participant needs, ensuring that the right service is delivered at the right time, by the most appropriate worker. Furthermore, rostered services are directly linked to the payroll and efficient and effective rostering also incorporates the demands of our award, legislative, quality and safety obligations.

Data management is also integral component of the Coordinator's role. The Coordinator is an expert in our Client Management System (CMS), Carelink+, including its rostering, reporting, and staff communication functions, fully leveraging the capacity of the system to achieve our business needs.

To respond to the opportunities and challenges arising in the CDS space, the Coordinator works closely with our regional CDS teams to ensure effective and continuous service delivery to participants. In addition, the Coordinator works closely with the People and Culture team to manage the integrated payroll, and the CDS Claims and Accounts team to manage claims and payments for services delivered.

Our team is physically located in two different locations - Pymble NSW and Callum ACT, and regular travel between these locations is necessary.

What do you need?

  • Experience and knowledge of the NDIS, icare or service brokerage is a distinct advantage
  • Experience in the coordination or rostering of services for people with disability
  • Knowledge of the operation of the SCHADS award
  • Demonstrated competence working with people in a phone-based environment
  • A current valid Driver Licence
  • Satisfactory National Police Check [less than 6 months old] and Working with Children Check, prior to commencement is mandatory.
  • NDIS (National Disability Insurance Scheme) Worker Orientation Module Certificate is mandatory prior to commencement:

About Wellways

Our Values: Honesty, Acceptance, Fairness, Commitment, Participation

Wellways Australia is a leading not-for-profit organisation dedicated to ensuring all Australians lead active and fulfilling lives in their community. We work with individuals, families and the community to help them imagine and achieve better lives. We advocate for change to make sure people can access the best possible care and information when they need it. We provide a wide range of services and assistance for people with mental health issues, disabilities, youth and older Australians and those requiring community care.

Wellways is an equal opportunity employer that offers generous salary packaging and opportunities to undertake professional training and development. Aboriginal and Torres Strait Islander people, and people from culturally and linguistically diverse backgrounds are encouraged to apply.

How to apply

To apply and to download a copy of the position description please visit our Careers page (

For a confidential discussion about the role, please contact Justin McKenzie - General Manager Services, NSW and ACT on 0459 149 570 or

Applications close COB, 25th August 2019

"We warmly encourage people from Aboriginal and Torres Strait Islander communities and people with a lived experience of mental health and disability to apply."

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people.

All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.‚Äč

Applications Close: 25 Aug 2019

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