Below is a brief description of this vacancy

This page outlines the vacancy and the key skills and responsibilities for the role.

Support Coordinator - The Way Back Support Service


Reference: 5091527

  • Contribute to the support and treatment of some of the most vulnerable in our communities, together we can make a difference
  • Newly introduced roles to Wellways in a brand-new program based in Hamilton supporting people who are on their journey to recovery following an attempted suicide
  • Full time/part time $69k annual salary (pro rata) superannuation salary packaging benefits leave loading

Wellways, with funding from Western Victoria Primary Health Network will be delivering in partnership with South West Healthcare, The Way Back Suicide Service (TWBSS) in the Great South Coast region. TWBSS is a suicide attempt after-care service that was developed by Beyond Blue to fill the gap in continuity of care for people discharged from hospital after a suicide attempt.

The role of the Support Coordinator is to provide non-clinical, tailored support for up to three months following discharge from hospital after a suicide attempt or suicidal crisis. People referred are contacted by a Support Coordinator within one working day of receiving their referral and guided through a program personalised to meet their individual needs. This can include everything from support accessing clinical care during elevated periods of risk, to referrals to community-based services such as financial or relationship counselling. This one-on-one support helps motivate people to keep connected and alive. You will be required to travel across the Great South Coast region.

The role is full-time/part-time, fixed-term till 30 June 2022.

Why us?

Wellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programs, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania. We remain committed to our mission, of creating inclusive communities where everyone can imagine and achieve their hopes and potential; and we are always on the look-out for like-minded people who would like to be a part of this.

What do you need?

  • Relevant Diploma level qualification or commensurate experience in working in a support role for people with mental health challenges
  • Experience in the human services or related sector including individual and family support worker and intake and assessment experience
  • Experience in working with people bereaved through suicide or experience in dealing with severe personal trauma
  • An understanding of recovery principles and/or strengths-based principles
  • Highly developed written and verbal communication skills and the ability to effectively interact with people from a variety of backgrounds including CALD and Aboriginal and Torres Strait Islander
  • Evidence of the Right to work in Australia
  • Evidence of, or a willingness to undergo a National Police Records Check, Working with Children Check-employment, NDIS Worker Orientation Module Certificate and DWES clearance

How to apply

To view the responsibilities and essential requirements in detail, please download a copy of the position description via our careers page: and enter the reference code: 5091527

Hit the Apply Now button at the bottom of the page to submit your application. Please ensure each mandatory question is completed before uploading your documentation. For a confidential discussion about the role, please contact Kate Higgins, Regional Manager on 0459 056 552 or email

Applications close 07 June 2020

We warmly encourage people from Aboriginal and Torres Strait Islander communities and people with a lived experience of mental health and disability to apply. Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

Applications Close: 07 Jun 2020

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